Privacy Policy

Information We Collect

Website. The Site does not use analytics, tracking scripts, or user accounts, and has no forms that collect personal information. The only data stored is a signed session cookie required for the Site's interactive features to function; it does not identify you personally and is not used for tracking.

Voice & SMS Communications. We use Retell AI, a third-party voice AI platform, to handle inbound and outbound phone calls and SMS text messages. When you call or text a number associated with Herbener Online, we may collect your phone number, call audio recordings, call transcripts, SMS message content, and timestamps.

How We Use Information

We use voice and SMS data solely to respond to your inquiries, provide information about our services, and follow up with you by call or text. We do not use this information for advertising, and we do not sell it to third parties.

Third-Party Service Providers

Retell AI and its underlying AI/language-model sub-processors process call and SMS data on our behalf to power our voice and text communications. The Site is hosted on Fly.io, whose infrastructure may log standard technical data such as IP address and user-agent as part of normal server operation.

Consent & Recording Notice

By calling or texting a number associated with Herbener Online, you consent to interacting with an AI-powered system and to your call being recorded and transcribed.

SMS Terms

Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of SMS communications, or HELP for assistance.

Data Retention

We retain call and SMS data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

Questions about this Privacy Policy can be sent to [email protected] .